All items included with the Premium Ticket and as well as preordered must be picked up during the event by 10AM on Sunday.All ticket refunds are subject to a 15% service fee.In the instance the event is forced to cancel, refunds may take up to 90 days to process.In the instance the event is cancelled due to forces outside of our control, such as Covid-19, customers may donate their ticket revenue to the event to help offset the significant financial burden the event faces in the event of a cancellation (with our sincere gratitude), ask for a refund which will be issued even if the cancellation occurs after January 28th, 2022, apply their ticket value as credit for the Cherokee Open 2023, or to use as credit in the Frontline Gaming web-cart.Tickets may be transferred to another party up until February 18th, 2022. There are no exceptions to this policy unless specified otherwise in an event ticket description. For the Cherokee Open 2022 event (for which registration will open in December, 2021), all purchases are refundable until January 28th, 2022, after which no tickets will be refunded. These guidelines may change as the ongoing Covid situation changes. All health and safety guidelines in place at the time the event occurs will be strictly enforced.
